United Storage makes sure that you get your delivery


All orders placed before 3:00pm Melbourne time, will be dispatched same day (Monday to Friday only excluding public holidays). All orders placed after 3:00pm Melbourne time, will be dispatched the following day (Monday to Friday only excluding public holidays).


Pick up is available from our warehouse at 35 Kembla Street Cheltenham VIC 3192.
Pick up times are Monday to Friday 9:00am to 5:00pm.

Shipping Charges

For freight charges on Bulky products please use online freight calculator in the product detail.
When purchasing multiple Bulky products, freight will increase according to qty.
If you require special freight quotation, please contact us.

Risk of Loss or Damage

All items purchased from United Storage are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
United Storage will not be held responsible for any damage, loss or delay occurring to goods in transit.  Accordingly, we recommend that you arrange your own transit insurance.

Damaged Goods

If products received are visibly damaged upon delivery – please do not accept delivery.  Upon signing delivery docket, you are accepting delivery in good condition and we cannot guarantee replacement.

Couriers and Shipping Companies

United Storage will decide which service is more appropriate for every delivery based on different services offered.

Delivery of Bulky items is done strictly door to door – Curb Side Service.

This means that Driver will not take Bulky items up flight of stairs or difficult to access areas. Driver will make decision based on his sole discretion as to the level of assistance to provide upon delivery.  As such, we strongly recommend, particularly for Bulky items, to have a number of people assisting with delivery.  If your require Couriers to take Bulky item up flight of stairs or difficult to access areas, special arrangement can be made for additional fee. Please contact us for a quotation.

Transit Times for Delivery (working days)

Melbourne Adelaide Sydney Canberra Brisbane Newcastle Hobart Darwin Perth
From Melbourne 1-2 2-3 2-3 3-4 3-4 3-4 5-7 5-7 5-7